⊹⋆.˚⋆˚☆˖°⋆。° ✮˖ ࣪ ⊹⋆.˚ FAQ ⋆˚☆˖°⋆。° ✮˖ ࣪ ⊹⋆.˚

✦ WHAT IS SIGNALS FROM SPACE? ✦

Signals From Space is a monthly membership where I use my observatories in Colorado to capture real astronomical objects—like galaxies, nebulae, and star clusters—and turn them into physical mail you can hold in your hands.

Each month, you’ll receive a space-themed envelope filled with curated items inspired by that object.

Inside each month:

  • A high-quality A7 (5” x 7”) print of the featured astronomical object

  • A newsletter with object details, space news, and naked-eye sky events

  • A custom monthly star map to help you find what’s happening in the sky

  • Additional space-themed extras (bookmarks, stickers, spec sheets, + more)

✦ WHEN DOES MY MAIL SHIP? ✦

All envelopes are shipped at the end of each month, with the goal of arriving during the first week of the following month.

✦ HOW DOES THE ORDER TIMELINE WORK? ✦

Your order always applies to the next month’s letter.

Because mail is prepared and shipped at the end of each month, there is a cutoff date:

  • Join on or before the 24th → receive the next month’s letter

  • Join on or after the 25th → your first letter will be the following month

Example:

If you sign up on January 25 (after the cut off), your first letter will be March’s (and your next charge will be March 1).

✦ HOW LONG DOES SHIPPING TAKE? ✦

To keep costs affordable, letters are sent via USPS stamps (no tracking). Most deliveries arrive within 1–2 weeks after shipment, depending on your location.

✦ WHAT IF MY MAIL DOESN’T ARRIVE? ✦

If your letter hasn’t arrived after 2–3 weeks, please reach out and I’ll resend your letter ASAP!

(USPS can occasionally run slow, so we appreciate a little patience 💌)

✦ HOW DO I MANAGE MY MEMBERSHIP? ✦

After signing up, you’ll receive an email with a link to manage your subscription through Shopify.

From there, you can:

  • Update your address

  • Change payment details

  • Cancel your membership

If you run into any issues, feel free to email me and I’ll help you out!

✦ WHERE DO YOU SHIP? ✦

We ship worldwide

  • U.S. shipping is included in your membership

  • International shipping has a small flat-rate fee (~$0.90) to cover postage