⊹⋆.˚⋆˚☆˖°⋆。° ✮˖ ࣪ ⊹⋆.˚ FAQ ⋆˚☆˖°⋆。° ✮˖ ࣪ ⊹⋆.˚
✦ WHAT IS SIGNALS FROM SPACE? ✦
Signals From Space is a monthly membership where I use my observatories in Colorado to capture real astronomical objects—like galaxies, nebulae, and star clusters—and turn them into physical mail you can hold in your hands.
Each month, you’ll receive a space-themed envelope filled with curated items inspired by that object.
Inside each month:
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A high-quality A7 (5” x 7”) print of the featured astronomical object
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A newsletter with object details, space news, and naked-eye sky events
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A custom monthly star map to help you find what’s happening in the sky
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Additional space-themed extras (bookmarks, stickers, spec sheets, + more)
✦ WHEN DOES MY MAIL SHIP? ✦
All envelopes are shipped at the end of each month, with the goal of arriving during the first week of the following month.
✦ HOW DOES THE ORDER TIMELINE WORK? ✦
Your order always applies to the next month’s letter.
Because mail is prepared and shipped at the end of each month, there is a cutoff date:
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Join on or before the 24th → receive the next month’s letter
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Join on or after the 25th → your first letter will be the following month
Example:
If you sign up on January 25 (after the cut off), your first letter will be March’s (and your next charge will be March 1).
✦ HOW LONG DOES SHIPPING TAKE? ✦
To keep costs affordable, letters are sent via USPS stamps (no tracking). Most deliveries arrive within 1–2 weeks after shipment, depending on your location.
✦ WHAT IF MY MAIL DOESN’T ARRIVE? ✦
If your letter hasn’t arrived after 2–3 weeks, please reach out and I’ll resend your letter ASAP!
(USPS can occasionally run slow, so we appreciate a little patience 💌)
✦ HOW DO I MANAGE MY MEMBERSHIP? ✦
After signing up, you’ll receive an email with a link to manage your subscription through Shopify.
From there, you can:
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Update your address
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Change payment details
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Cancel your membership
If you run into any issues, feel free to email me and I’ll help you out!
✦ WHERE DO YOU SHIP? ✦
We ship worldwide ✨
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U.S. shipping is included in your membership
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International shipping has a small flat-rate fee (~$0.90) to cover postage